Quality at Bespoke Bodies Ltd
At Bespoke Bodies, we take great pride in the reputation we have cultivated over the years, which is the result of our steadfast commitment to providing innovative solutions paired with outstanding customer service. Our dedication to excellence was recognized when we achieved ISO9001 accreditation in 2008, marking a significant milestone in our journey. As a founding member of the Vehicle Builders Type Approval (VBTA), we ensure that all our N1, N2, and N3 vehicles meet the necessary type approval standards, making process seamless for our clients. Furthermore, we believe that training is crucial in maintaining a highly skilled workforce, and we actively promote continuous improvement throughout all our operations, ensuring that we consistently deliver top-notch results for our customers.
11.1 - QUALITY POLICY STATEMENT
Our goal is to continually improve our products, processes and techniques and to continually improve the effectiveness of the Quality Management System. To help us achieve these goals we have implemented a Quality Management System that conforms to the requirements of the international standard BS EN ISO 9001:2015 and which has been certified by Advanced Certification, a UKAS accredited body.
We recognise that in order to achieve this goal we have to provide the necessary resources, i.e. financial, suitable equipment and a fully trained and motivated staff.
The System Manual forms the basis of the QMS. It is the responsibility of each individual member of the company, as well as suppliers, to comply with the requirements of the QMS and to inform management either of any deficiency in the system or of any opportunity to improve it.
All staff undergo an induction where the QMS is reviewed and the contents of the Quality Policy discussed. Policies and procedures are also referenced, discussed and communicated to staff at toolbox talks.
The company holds regular management meetings to monitor the QMS and, to ensure that the system remains relevant to the needs of the company. There is an agenda for these management meetings and minutes are taken and maintained.
This policy is reviewed for continuing suitability and there is an annual review at which the objectives for the coming year are agreed. Some of last year’s objectives have been carried over to 2025.
The Quality objectives for 2025 are:
Processes
- New skills matrix to ensure accurate training is provided
- Use post build costings to ensure accuracy of future quotations
- Increase marketing effort to horizontal markets
Training
- Second coded welder to be trained
- Source COSHH training course
- Source train the trainer course for appropriate courses
- Digital content course for marketing assistant
To monitor and report on the QMS we have appointed an external Quality Consultant, who reports directly to me on quality issues and who shall represent the company during external audits.
Margaret Sturt
Managing Director
12 February 2025